Refund policy

Return information 

You have 90 days after receiving your item to request a return for any reason.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You can arrange a return here. 

Return costs - UK customers

Change of mind

A fee of £2.50 will be deducted from your refund to partially cover the return shipping costs.

Faulty items

If there is an issue with your order, we will provide a full refund including the original and return shipping costs.

For UK orders, all returns must be arranged through our returns platform. If the platform is unavailable for your location, please contact us and we’ll provide a return label.

International customers

Change of mind

International customers are responsible for all return and exchange shipping costs. You may return your order using a fully tracked shipping service of your choice, or contact us for a return shipping quote.

Faulty items

If there is an issue with your order, we will provide a full refund including the original and return shipping costs.

Please note that any customs duties, taxes or import charges paid on international orders are non-refundable.

Exchanges

We understand that finding the perfect style and fit is important.

You have 90 days from delivery to exchange your ring to a different style or size.

Use our online exchange portal to choose your replacement. You will be able to use a QR code or download a label and your replacement order will be created immediately. 

Please note that the exchange will not be dispatched until your original order has been scanned by the courier. 

You can arrange an exchange here.

UK exchanges
Free.

International exchanges
Customers are responsible for all return shipping costs for exchanges. Please contact us for a quote if you'd like us to create a label. 

Refunds

We will notify you once we’ve received and inspected your return. You’ll then be automatically refunded via your original payment method within 7 business days. 

If more than 7 business days have passed since we’ve approved your return, please contact us at concierge@wolfandbond.com. 

Damages

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged or incorrect so we can resolve the issue as quickly as possible.